Service Information for Families


At Wayforward we feel it is best for families to investigate different models of support. Families should concentrate on finding support that enables your loved one to live their life how they want. It is important that the support helps them remain healthy and happy and able to maintain things that are important to them.

This description of the supported living model aims to help families who are thinking about their loved one’s living arrangements, possibly those thinking about a moving away from the family home, transitioning from residential care, or moving back into the community from hospital. We hope this information helps you and your loved one determine which kind of support is best for them.

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Way Forward Services Tab Image


Supported living is designed to help people with a wide range of needs retain their independence by being supported in their own home. People in supported living have their own tenancy and are responsible for their own bills and cost of living. This may include full or part furnishing and repairing any damage – exact details will vary locally. To afford these, the person may be entitled to a wide range of benefits and grants. In single person supported living, they will also have their own front door.

In supported living, support provision is not dependent on provision of housing (and vice versa.) So if the support provider changes, this doesn’t affect the tenancy. The person has security of tenure in line with their tenancy agreement – they can only be made to leave under certain circumstances, usually by order of a court.


People in supported living are responsible for their own bills and cost of living. To afford this, the person may be entitled to a wide range of benefits such as Housing Benefit (HB) – if they don’t work, Personal Independence Payments (PIP,) Employment and Support Allowance (ESA,) Mobility Allowance and Attendance Allowance (AA.) Grants to adapt a property may also be available.

In residential care, few benefits remain available. These include the mobility part of PIP and some of the daily living component. There are more marked differences to be aware of. For example, in residential care holidays may be included – though in our recent experience this is becoming less common. Like anyone else, people in supported living pay their own domestic bills and shopping costs.

Supported living isn’t necessarily more expensive overall but because families are often involved in seeing and managing the money for the first time, it can look quite alarming to those who have been used to the ‘all inclusive’ deal in a care home.

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Way Forward Services Tab Image

Service Information for Commissioners

Wayforward can take referrals from NHS Clinical Commissioning Groups, Local Authorities, and people receiving personal budgets to provide bespoke care & support packages for people in their own homes.

The process starts with our team meeting with the person and spending time with them. We will then complete a full person centred holistic assessment to inform our approach & therapeutic working relationship. We will share our draft plans with the person who needs our service & with people who know the person well to ensure our plans are agreed and correct.

Please contact us if you require further information.


Wayforward also have the ability and resources to provide consultancy to individuals, and agencies for example:  Local Authorities, Clinical Commissioning Groups, Probation Services, MAPPA, Police & the NHS. Please see some of the examples of what we can offer;

  • Development of a detailed forensic assessment, risk management plan, & service proposal
  • Independent review of individual care packages in a variety of settings
  • Independent consultancy and opinion
  • Design & deliver personalised support packages for people transitioning from hospital or residential services into their own home.

Additionally if there anything that you feel our organisation can help you with please contact us to speak with one of our Senior Management Team.

To make a referral or to talk to us about any of the above please go to our Contact Us page.

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Visit Us

Office 6,

Teignbridge Business Centre,

Cavalier Rd

Heathfield Industrial Estate,

Newton Abbot,

TQ12 6TZ

Contact us

01626 298357

Office Open Hours

Monday - Friday : 9am - 5pm